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Terms of Trade

Pricing & Specifications
 
Pricing on the web store is exclusive to the web store and items may not be available in the store at the web price.  We reserve the right to withdraw an item that has been incorrectly priced, as due to exchange rate fluctuations our costs can vary without notice.  Specifications are subject to change without notice, as often suppliers may not notify us. 
 
Delivery and Availability

Generally, we expect all the items on out web store are available for immediate dispatch.  This may not be from us directly and often items will be “drop shipped” direct to you from our suppliers.  Delivery will vary from time to time due to factors out with out control.  We aim to deliver the majority of items in 48hrs from order, on business weekdays. Items ordered after 14:00hrs will normally not get dispatched until the following day.  Rural delivery may also take extra time. We will of course advise on any delays and stock discrepancies.

Orders over $150 are freight free.
Orders under $150 vary from $5-10 depending on locations
 
 
Returns
You may return any item you purchase in new condition in its original packaging for a full refund within 14 days of delivery.
We cannot accept items that have been used.
The purchaser shall bear the cost of shipping of the return.  Refunds or replacements will be made once the goods have arrived and been checked.
 
Warranty

All items we sell are covered in the case of defect for minimum 1 year from purchase date.  Many but not all manufacturers may also provide longer warranty terms, these will be explained in the relevant paperwork enclosed with the items.  If there is a problem with an item purchased from Basic Bikes we will do our best to rectify it within the shortest time period.  
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+64 3 943 2066
FAX    
+64 3 943 2067
EMAIL info@basicbikes.co.nz
 
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